I have heard this question many times and only recently realised that the person asking the question and me hearing the question had a different understanding of what the question means. Let me try to explain. The question posed by this blog post can be interpreted in two ways:
- If you use packaged software like SAP or Siebel, can you use an Agile methodology?
- If you want to be Agile, can you use packaged software?
I know the difference is subtle, but the impact of the understanding and the response is amazing. I had this realisation when talking to a colleague of mine who is training an Agile course with me in the next week. My response to both questions would be yes, the difference being that to the first question I would say “YES”, to the second question I would say “yes, but…” It is easiest to see the difference if you consider the alternatives in question: in the first question the alternatives are Agile or Waterfall, in the second question the alternatives are Packaged Software or Custom Software.
Let me explain – If you want to be agile, you have a couple of things you want to achieve, so lets look at some of them when considering packaged software
- Faster time to market – my experience tells me that you will not be as fast with packaged software as you would be with a custom solution in many cases (just the sheer size of the software is often significantly larger)
- Decoupling of dependencies – this is much harder in packaged solutions
- Use a lot of automation and DevOps practices – this is a little bit trickier with packaged software
- Want a first release quickly – if you know which product to choose you might be, but usually packaged software requires more requirements analysis and fit-gap analysis up front to choose the right product
So if you want to be really Agile and use DevOps practices and autonomous self-directed teams with little dependencies then packaged software might be harder to use, hence the “yes, but…” You should ideally choose a custom solution or perhaps a SAAS solution in that case (but be careful, many SAAS products are not DevOps supportive either).
Now lets look a the other question: Assume you already use Siebel or SAP, can you use an Agile methodology? Here the answer is a loud and clear “YES”. Think about all the good things about Waterfall – they all still exist in Agile just better, if you do it right. You have the rigor of change control (just for a shorter period – the iteration), you have extensive testing (just automated and within the iteration), you have as much or as little time for analysis as your require in the discovery phase. You will likely not see the same results in regards to time to market as if you would use custom software, but I bet you get better results than if you do waterfall with packaged software.
So yes – I think I (and many others) have responded to the wrong question.
To give you an idea about my experience: I have supported Agile projects for Siebel at many different levels of scale and usually with 2-3 week iterations. I have implemented some of the core practices of DevOps around configuration management and automatic deployments for Siebel and we are currently in the process of implementing automated testing as well (hopefully including TDD down the road). It is absolutely possible and I think most of my colleagues would agree that using Agile is preferred over Waterfall for Siebel if you do it right (perhaps packaged software is a little bit less forgiving than custom if you don’t do it right – but that’s for another discussion). Could we be faster and better if we could use a custom solution? – absolutely. But that is a different question now, isn’t it? 😉
Picture: Question Mark by Marco Bellucci
Licence: Creative Commons
I always consider Agile is not necessary for Off The Shelf (OTS) software unless there is heavy customisation on the product.
Hi Joshua, unfortunately many companies use heavy customisations for their OTS software, which means this discussion is very relevant for them. It would be a disservice to these guys if we as a community wouldnt try to help them.
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Hi Mirco, could you share best practices around implementing Siebel CRM projects using Agile, especially around Continuous Integration and Delivery